Ticket Delivery Policy
TheOpenStage, a unit of Faabit Designs Private Limited, is committed to providing a seamless and efficient ticket delivery experience. As an event ticketing platform, we primarily deliver tickets electronically. Below are the details of our ticket delivery methods and policies.
Electronic Delivery
Email
– Once your purchase is complete, your event tickets will be delivered to the email address provided during the booking process.
– Please ensure that you provide a valid and active email address to avoid any delays or issues in receiving your tickets.
– If you do not receive your tickets within 24 hours of purchase, please check your spam or junk mail folder. If the tickets are not there, contact our customer support team for assistance.
Customer Dashboard
– Purchased tickets will also be accessible via your TheOpenStage customer dashboard.
– You can log in to your account on our platform to view and download your tickets at any time.
– Ensure that you have access to your account credentials to retrieve your tickets.
WhatsApp
– For your convenience, we also offer ticket delivery via WhatsApp.
– Ensure that the phone number provided during the booking process is linked to an active WhatsApp account.
– Tickets will be sent to the provided WhatsApp number shortly after purchase.
Physical Pickup
While we do not ship physical tickets, we offer an option for customers to pick up their event tickets from our authorized partner outlets.
Authorized Partner Outlets
– If you prefer to collect your tickets in person, you can do so from any of our authorized partner outlets.
– During the booking process, select the option for physical pickup and choose your preferred pickup location.
– You will receive a confirmation email and WhatsApp message with the details of the chosen outlet and the pickup instructions.
Identification
– To collect your tickets, please bring a valid ID and a copy of your booking confirmation (printed or digital).
– The name on the ID must match the name provided during the booking process.
Pickup Timing
– Tickets will be available for pickup starting from the date specified in your booking confirmation.
– Please refer to the specific outlet’s working hours for pickup times.
Customer Support
If you encounter any issues or have questions regarding your ticket delivery, please contact our customer support team:
– Email: [email protected]
– Phone: 01169652481
– WhatsApp: 919101160665
We are here to assist you and ensure you have a smooth and enjoyable experience with TheOpenStage.
Thank you for choosing TheOpenStage for your event ticketing needs!